What to do when things go wrong

On occasions problems might arise, when this happens our aim is to respond as quickly and effectively as possible.

Complaints about other students

Complaints to UEA: -

• If you have been subject to any form of harassment, abuse, racism or unwanted attention you can report this and seek support from the university through Report + Support here.
• It’s important to know that due to data protection UEA will not pass any information you disclose to them to us here in the Union, unless you explicitly ask them to.

Complaints to the Union: -

• If you are unhappy with the behaviour of another student or group of students at Union events or activities (including those run by clubs and societies), you can make a complaint under our Code of Conduct.
• Your complaint will be fully investigated by the Union and, if appropriate, Union disciplinary action will be taken. You can find the full Code of Conduct here.

Support

Should you wish to receive support to make a complaint to either the University or the Union or respond to a complaint made against you, our Advice Centre is able to provide this for you.

You can make an appointment to speak to an Advice Worker here.

Complaints about Union services and staff

Any member of the Union (student of UEA) who is unhappy with their dealings with the Union in general, can make a formal complaint. If you are a member and are unhappy with the way that you have been treated by Union staff you should ask for the matter to be investigated.

You can find the full procedure for how this type of complaint is handled here.

If you would like to make a complaint about anything for which the Union is responsible, please complete this form.