Completing our contact form below is the best way to get the right support from Advice(su).
If you visit the Students Union Welcome Desk in Union House (open Monday – Friday 10am – 4pm) to ask for an appointment, you’ll be asked to complete a request form first. We’re not doing this to be annoying, but to make sure we’ve got all the information needed to provide you with the most effective advice.
If we are not the right team to help with your query, we will let you know who to contact in the University.
The Advice Team are based in the Students Union offices in Union House - we are open 10am to 4pm Monday to Friday.
We provide advice and information through a range of appointments including voice & video calls, email and face to face. We can also support you as a companion or representative at University meetings.
Contact us
We ask that students complete our online contact form to request support. This is to make sure we understand you and can provide the most appropriate support and information for your situation, as well as making sure we are have your permission to keep a record of your information and the contact we have with you.
If you contact us by email or pop in to the Students Union Welcome Desk to ask for an appointment, you will be directed to the contact form as a starting point.
Please provide as much information as you can about your query or current circumstances, and a member of our team will be in contact with you within 4 working days.
If you have correspondence from the University that relates to your query, including meeting invites or outcome letters, please upload them in the form.
What to expect once you have completed the form:
- If the answer to your query can be found in our online student guides, we'll direct you to the right page or send you a copy - you might find it helpful to check our webpages before completing this form
- If we can answer your query with an email response, or need more information about your circumstances, we'll be in contact by email within 4 working days
- If we can support you best with a 121 advisor appointment, we'll contact you by email to offer the next available appointment
We're a small team and support a very high numberof students, so appointments will be offered on the basis of case complexity and urgency.
Staff Referral
Where possible, we would always encourage students to engage with advice(su) directly so that we can provide the most timely and accurate information for their circumstances. If a student feels able to complete one of our booking request forms, this is the quickest way for them to access the right support from our team.
However, we recognise that there may be times when UEA staff or other uea(su) departments wish to refer a student to us for additional support.
Please email union.advice@uea.ac.uk, copying in the student being referred, and include the following information:
- student name
- student number
- the student's preferred email address for contact
- an outline of the student's situation
- an outline of advice or support you have given to the student
- an outline of the support you are seeking on behalf of the student
- any other information relevant to the circumstances
We ask that the student be copied into the email as confirmation that they are aware of, and have consented to, the referral.
What to expect from us
We will send an email to the referring member of staff confirming receipt of their referral.
We will make contact with the student by their preferred email address to:
- ask for more information about their circumstances to inform our advice
- signpost them to the appropriate booking form to arrange an appointment with an advisor
- share relevant resources and information guides
Unless requested by the student, we will not provide further updates to the referring member of staff about the support provided as a result of the referral.