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Contact Us

Need help? Get in touch with the uea(su) advice team for free, confidential support.

Get the support you need

Complete our contact form below to request support or ask a question, and we'll get in touch by email with the next steps. 

Please provide as much information as you can about your query or current circumstances - a member of our team will be in contact with you within 4 working days. 

If you have correspondence from the University that relates to your query, including outcome letters or meeting invites, please upload them in the form.

If you're not sure if we can help, you're welcome to email us.

Advice(su) Contact Form 

Email us

You can contact advice(su) by emailing union.advice@uea.ac.uk.

If you email or visit the Students Union Welcome Desk in Union House (open Monday – Friday 10am – 4pm) to ask for an appointment, you’ll be asked to complete a request form first. We’re not doing this to be annoying, but to make sure we’ve got all the information needed to provide you with the most effective advice.

If we are not the right team to help with your query, we will let you know who to contact in the University.

Before you get in contact, make sure you’ve checked out our information resources. We’ll prioritise the most complex or time-sensitive situations, and you might be able to find the answer you need on our website.

Why do you have to fill in an online form?

Whether you’re new to advice(su), or you’ve spoken to us before about a different situation, we ask that all students fill in a request form. It helps us get all the information we need to understand your circumstances and provide you with the right support. We’re also independent from the University, which means we don’t automatically have your permission to store your data on our Advice systems – the form will ask your consent to do this.

What happens next?

If the answer to your query can be found in our digital student guides, we'll send you a copy or direct you to the right page on our website

If we can answer your query with an email response, or need more information about your circumstances, we'll be in contact by email within 4 working days

If we can support you best with a 121 advisor appointment, we'll contact you by email to offer the next available appointment

Staff referral

Whenever possible, we encourage students to speak to advice(su) directly so that we can provide the most timely and accurate information for their circumstances. If a student feels able to complete one of our booking request forms themselves, this is the quickest way for them to access the right support from our team.

However, we know there may be times when UEA staff or other uea(su) departments wish to refer a student to us for additional support.

Please email advicecentre@uea.ac.uk, copying in the student being referred, and include the following information:

  • student name
  • student number
  • the student's preferred email address for contact
  • an outline of the student's situation
  • an outline of advice or support you have given to the student
  • an outline of the support you are seeking on behalf of the student
  • any other information relevant to the circumstances

Please copy the student into the email as confirmation that they are aware of, and have consented to, the referral.

We will send an email to the referring member of staff confirming receipt of their referral.

We will contact the student by their preferred email address to:

  • ask for more information about their circumstances to inform our advice
  • signpost them to the appropriate booking form to arrange an appointment with an advisor
  • share relevant resources and information guides

Unless requested by the student, we will not provide further updates to the referring member of staff about the support provided as a result of the referral.