If you are experiencing issues whilst at university and want to raise a concern, we are here to help. Whether you are having problems with your course, your accommodation, or the services that we provide, we can support you in addressing them through our confidential complaint procedures.
Here you will find information about the different types of complaints you can make, what support is available and how to file report.
Academic Complaints
If you are facing issues with the course you are studying, you can file a complaint, and we can support you in coming to a resolution. Academic complaints can be about your programme of study, the quality of the course being delivered, or the university’s academic facilities.
To find out more about the academic complaints procedure and how to file a complaint, visit the academic complaints page.
Academic complaints
Non-Academic Complaints
If you are experiencing non-academic issues – such as problems with accommodation, catering or StudentServices – we can help with that, too!
To find out more about the non-academic complaints procedure and how to file a complaint, visit the non-academic complaints page.
Non-academic complaints
Governance Complaints
If you have feedback or concerns about how your students’ union is run, you can submit a complaint to us and we will investigate. Whether it's about the services we provide, the conduct of our staff, or the behaviour of other members, we will take the matter seriously.
To find out more about our governance complaints procedure and how to file a complaint, visit the governance complaints page.
Governance complaints