In order for an appeal to eligible for consideration by the University, your concerns must meet one or more grounds from a specific list. 

It is really important that your appeal clearly explains why you think that one (or more) of the permitted reasons for an appeal applies to you. It is not enough to be dissatisfied with your results. 

A Faculty Appeals and Complaints Panel (FACP) will only uphold (accept) an appeal if any of the following are found:  

1. Your performance was affected by EC’s not previously submitted. (To justify this ground, you will have to explain why you were not able to submit ECs at the time.) 
2. Exceptional Circumstances (EC’s) were not fully and properly considered 
3. Correct Procedure was not followed which undermined the validity of a result 
4. Prejudice and/or bias affected the academic result 
5. Significant changes were made to a course without being properly communicated 
6. The teaching, supervision or research training was insufficient 
7. The learning support provided was unsatisfactory or inappropriate 
8. Natural Justice dictates that the appeal be upheld 

If an appeal is successful, you could be offered an outcome such as: 

• A further attempt at one or more assessments 
• A removal of the reassessment mark cap 
• A repeat of a period of study 
• (In the case of finalists only) an uplift of your degree classification if you are within a specific percentage of the next classification boundary 

In most cases you can’t get a mark changed without doing a further assessment. If you think a mistake has been made in marking, you may be able to apply for a remark – find out if you’re eligible for this on our Results page.

You have 10 working days to submit an appeal.  

This timescale starts from the working day after you receive the outcome against which you are appealing. This deadline can be flexible at the discretion of your school. To request an extension, email your School's LTS team. If you are waiting for an appointment with advice(su) this can be used as evidence when requesting an extension. 

To make a Stage One academic appeal, you must include two things: 

• A written statement demonstrating how your situation justifies one or more of the appeal grounds 
• Supporting evidence for your appeal, such as medical evidence, evidence from emails or supporting letters from friends or family 

Read through the information below, and prepare your supporting statement and evidence. 

When you are ready, you must complete the UEA Stage One Academic Appeals and Complaints online form and upload your statement and evidence.  

It's important to remember that you only have one opportunity to submit your academic appeal, and you will not be able to submit additional evidence or information later. If a Stage One academic appeal is submitted to LTS without sufficient information or evidence, it may be deemed ineligible and will not be taken to FACP. If this happens, you will not have another opportunity to submit your appeal. 

Think you’re ready to submit? Read through our checklist first to make sure you’ve got everything covered!

The panel will not make any assumptions about how a situation might have impacted your studies or ability to stay well, so your statement needs to include all of the things you want them to know when considering your appeal. You need to be specific and provide relevant details.  

We’ve created a guide for writing your supporting statement, including template suggestions and things to consider.

Supporting evidence

Supporting evidence is an important element of an appeal. Appeals can be rejected if there is insufficient evidence to corroborate their content.  
Official evidence is preferred, but almost any document can be used to support an appeal.  

Some of the most commonly-used types of evidence to support an appeal are: 

• Official medical evidence relating to the physical or mental health of you or a close friend or family member. 
• Copies of any written communication with university departments. 
• Letters, emails, text messages or social media chats where you or somebody else discusses your situation, and how it affected you. 
• Supporting statements from university staff, other relevant professionals, friends or family members. 

You can include screenshots of conversations via letters, emails, text messages or social media chats where you or somebody else discusses your situation, if it supports your claims regarding your illness and inability to complete or submit work on time.  
 
You may also wish to include statements from family, friends, housemates, course mates, UEA staff, physical or mental health professionals, or anybody else who can describe either a situation or an event which is relevant to your appeal.  
 
Screenshots can be submitted as they are, however supporting statements should be signed, dated, include contact details, an explanation of the writer’s relationship to you and consent for the statement to be used in your appeal. The writer of the statement should focus on their direct knowledge of the situation and what they observed about you and your behaviour. It is advisable for supporting statements to be emailed to you directly.  

Evidence will be submitted separately when completing the academic appeal form on myUEA – there is a question which asks for evidence to be uploaded.

Once you have submitted your academic appeal, the Head of School will be made aware of the content of the appeal and will consider if it can be informally resolved. If it cannot, the Faculty Appeals and Complaints Panel (FACP) will then consider the appeal.  

Within 5 working days of submitting the appeal to LTS, you will receive a letter acknowledging receipt of the appeal and information you of when the next FACP meeting is. This meeting will not be more than 20 days from the date of the appeal submission. You will receive an outcome letter within 10 working days of the FACP meeting. 

A stage two academic appeal is used in circumstances where a stage one appeal has been rejected.  

It can only be submitted if you believe either or both of the following apply to your situation: 

• Correct procedures were not followed at stage one of the appeal process, often referred to as procedural irregularity. For example, where the evidence you provided to support your appeal was not fully and properly considered. 
• You would like to share new evidence with UEA which was not available when you submitted your stage one appeal. An explanation as to why the evidence was not available at the time should be included in the appeal statement. This is where it may be valuable to show the timeframe of when LTS advised you to submit a stage one appeal, in line with the deadline they’ve referenced in the outcome letter. 

A stage two appeal is not an opportunity for you to resubmit your stage one appeal. If a stage two appeal is accepted, the original stage one appeal is reconsidered in light of the stage two evidence and outcome. 

Similarly to a stage one academic appeal, to make a stage two academic appeal you need: 

• A written statement explaining what your grounds for appeal are and setting out the reasons for your appeal 
• Supporting evidence

If you’ve read through this information and have a question about submitting an academic appeal, or would like some specific support, you can request an appointment with one of our advisors.

Our advisors can help by:

• advising whether your situation justifies any of the appeal grounds and if so, which ones 
• explaining possible outcomes of the appeals process 
• providing feedback on a draft of your appeal statement before you submit it 
• advising on what sort of evidence would best support your circumstances 

You must include a draft of your supporting statement when requesting an appointment. The more information and context you give us, the better we can support you.  

Supporting statements must be written in your own words, which means we can only recommend changes or additions to your statement once we have reviewed your draft. We cannot write the statement for you.  

If you have been withdrawn from your course and cannot access myUEA to complete the academic appeal form, please contact the Student Information Zone  who can reopen your account for a limited time period.