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uea(su) Complaints


Read the uea(su) Code of Conduct and what’s expected from all student members and learn how to submit a complaint.

Filing complaints about uea(su)

At UEA Students' Union, we understand that sometimes concerns arise, and we're here to support you through the process of addressing them. Whether it's about the services we provide, the conduct of our staff, or the behaviour of other members, your feedback matters.


Code of Conduct

All students are members of the union, and we expect all members to abide by our Code of Conduct.

The Code of Conduct sets out the procedures to be followed in the case of disciplinary action against an individual member. The code concerns the disciplinary rules and procedures that operate within the Union. The Union believes that rules and procedures are necessary for promoting orderly relations as well as fairness and consistency in the treatment of individuals.

Download code of conduct


Types of complaints we can look at

General complaints: Any feedback regarding the services and activities delivered by uea(su), including communications, advice, and venue experiences.  

Complaints about our staff: Instances where a member of our staff team's behaviour is perceived as unprofessional, inappropriate or contrary to our Code of Conduct.   

Complaints about other SU members: Instances where a member or group of members' behaviour during SU activities is perceived as inappropriate or contrary to our Code of Conduct. 

uea(su) can review complaints about other members if the alleged behaviours:

  • took place within our venues* 
  • took place at an SU run event either on or off campus (including club and society events) 
  • those involved were representing the Union at the time (Elected Officers, Club/Society Committee Members, Convenors etc.)

Types of complaints we are unable to look at

Interpersonal Issues: We are unable to get involved with personal issues you may have with other members unrelated to the activity of the SU. 

UEA Regulation 10: UEA holds jurisdiction of its students' behaviour, known as General Regulation 10. If your complaint relates to the behaviour of a student outside of specific Union activity, you can report this to the University via Report and Support.  

Please note: our complaint system cannot be used to complain about your experience at the University of East Anglia. If you're unhappy with an experience or decision made by UEA, advice(su) can provide information and support with making a complaint regarding Academic Complaints or Non-Academic Complaints.

 


Get in Touch

Your feedback helps us improve our services and maintain a respectful community. If you have any questions about the complaints process or need assistance, don't hesitate to contact us at su.complaints@uea.ac.uk. Thank you for helping us create a better SU experience for everyone.