Welfare logo

Academic Issues

We understand there are a lot of pressures students face whilst at University. At welfare(su), we want to help you make those pressures manageable by supporting you to raise problems with the University when things don't go quite right for you.

Jump to:

Not Happy With Your Marks?

We all know that things can impact us in a way that means we don't perform to the academic standard we would normally do.

If you feel that your marks are not a true representation of your academic ability and you were impacted by something outside of your control, we've set out the options for you below.


Before beginning an appeal you should try to resolve the matter informally if you can - for example, by talking to the marker, LTS Hub, the specific Course Director (if it relates to a mark or teaching) or the Plagiarism Officer (if it relates to a penalty applied for plagiarism/collusion).

If what you want to appeal about cannot be resolved informally, you'll then need to enter the Stage 1 appeal process by completing this appeal form.

The appeal form asks what your concerns relate to and what outcome you are appealing. For help with writing your appeal, see our advice guide "providing supporting evidence".

Once completed, you should submit your appeal form along with supporting evidence to your LTS Hub. It is usually best to send it by email, but you can hand in a hard copy. In either case, we advise that:

  • you clearly mark the envelope/email containing your appeal with your name and student number, specifying that it is a Stage 1 appeal
  • you keep a copy of everything you send to the Hub.

If the appeal concerns a module or an academic issue relating to a school that you are not registered in you should still submit the appeal to the LTS Hub for your school.

The Head of School will be made aware of the content of the appeal and will consider if it can be informally resolved. If it cannot the FACP will then consider the appeal. Each faculty has its own FACP (there is one for taught student appeals and one for research student appeals). The FACP is made up of a chairperson, 3 members of staff from the faculty, one member from a panel in another faculty and a secretary.

You should receive an acknowledgement letter informing you of when your appeal will be considered by the FACP within 5 working days of submitting it. The FACP meeting should be within 20 days from the date you submitted your appeal. You will usually be informed of the outcome of your appeal within 10 working days of the FACP meeting, or you will be told that more time is needed to consider your appeal.

A FACP will uphold an appeal if it considers that you have shown that one of the grounds of appeal applies. If your appeal is accepted the letter will also say what action will be taken - for example, an Exam Board may be asked to review a decision they have made or a concession may be proposed.

If your appeal is rejected you should receive a full and clear explanation of the decision. If you are not happy with the decision you may be able to make a Stage 2 appeal if there has been a procedural irregularity at Stage 1. In some cases, you may be able to make a complaint to the Office of Independent Adjudicators (OIA) if you do not meet the grounds for a Stage 2 appeal.

Our advice team have a wealth of knowledge and experience in dealing with extenuating circumstances. We offer appointments by phone, face to face, Microsoft Teams or by email.

In your appointment, your advice worker will discuss with you all of the options open to you and provide you with their advice on what course of actions you should take. Whether in the meeting or later your advice worker can help you make contact with the University and others if more information is needed, support you in completing your appeal form, find the right language to express your situation and be a point of contact should you have any questions or issues.

End of the Year Results Support

Will my situation be better?

Looking forward at the year ahead and taking in to consideration your situation now and what additional support might be put in place for you, do you think this coming year will give you a better chance to perform to your best academic ability?

Should I make the request now or see how I do in my reassessments?

If you have not passed coursework and exams and have been sent to reassessment, you could wait and see how you get on in your reassessments before making the decision.

However, if you take your reassessments and fail them you are likely to be withdrawn from the course (this doesn’t apply to those taking delayed first attempts in August). If you are withdrawn from the course you will need to make an academic appeal against withdrawal in order to request to repeat the year. It might be better to request a repeat year or appeal now and ask for a delayed first sit, if you have grounds. The appeal process takes 4-6 weeks and if you wait to appeal until you get resit results, there may not be time for you to go through the appeal process following withdrawal from the course to enable you to start studying again in September if your appeal is upheld.

If you find yourself in this situation you may be looking at taking a break in studies before you are able to return for the next academic year.

While this may seem worrying, we're not looking make anyone unduly concerned. We want you to be as informed as possible in order to make the best possible decisions.

If you feel, based upon your current situation, you are unlikely to perform at your best in this upcoming assessment period and would like to repeat the year then this is an option you should consider. To have a chance of starting a repeat year this September, you would need to start the process of requesting it before the resits.

Can you afford a repeat year?

If you are studying with the financial support of Student Finance in terms of receiving Tuition Fee and Maintenance loans, and you have never repeated a year, you should receive a further year's funding.

Eligibility for student finances is worked as follows:

  • length of course + 1 additional year – previous study (HE study regardless of whether Student Finance was taken or not) = funding available.
    • Example 1.
      Johnny is in his 3rd year of a Drama degree. He is in his final year and hasn’t repeated a year before but has requested to. For him the calculation would be:
      3 years (length of course) + 1 additional years – 3 years (the three years study he has just completed) = 1 years available funding.
    • Example 2.
      Jess was also studying Drama and in her 3rd year but she had completed a year of Biology before switching to Drama. For her the calculation would be:
      3 years (length of course) + 1 additional years – 4 years (the 3 years study she has just completed on the Drama course and the 1 year doing Biology) = 0 years available funding.

This is another option available. If you think you won’t perform well in the August assessment period due to things outside of your control, but do not wish to repeat the year you could request a break in your studies and defer you reassessments until the assessment period next year.

It’s important to note that while you are on a break in studies you will be unable to access academic support during this time therefore most of your learning and exam prep will need to be self-led. You will, however, continue to have access to the Library and course materials online.

Again, you can make this request by submitting an extenuating circumstances report form.

Getting A Re-Mark

Re-marking is only available for work which has not been double marked. If work has been double marked, you may be able to appeal, once the marked is confirmed, if you have a good reason for an academic appeal such as extenuating circumstances.

You cannot ask for an exam or an OSCE or OSPE to be re-marked, even if it has been moderated rather than double marked.

You must make the request within 10 working days of publication of the mark on eVision. If you think that the mark has been incorrectly recorded on e:Vision, raise this with the Hub so that this can be checked.

If you have grounds for an appeal but instead request a re-mark and are given one, a later appeal could be rejected.

Before you ask for a re-mark, you must ask to see the marker to discuss for the reasons for the mark. If you have discussed the point by email, you can use copies of the emails to prove this. If the marker does not respond to requests for a meeting, come and talk to us at welfare(su).

Once you have decided that a re-mark is your best option, you should complete form LTS005 and hand it to the Hub.

On the form, you will need to show that one or more of the following reasons applies, and produce evidence that:

  1. the mark is not consistent with the feedback given
  2. feedback suggests that part of your submission has not been considered
  3. the assessment criteria have not been appropriately applied

The evidence needed might include:

  • a statement from you quoting the feedback showing that it appears that the marker has failed to mark part of your work, (for example, the feedback says that you did not mention a point that you have covered in your work); or
  • a copy of the feedback and a statement from you explaining why it does not address points in your work, giving examples; or
  • evidence showing why the marking does not meet the assessment criteria given for the work. This could be a statement from you giving examples of where the marking does not reflect the published assessment criteria.

When your work has been remarked, if there is a difference between the original mark and the second mark, the Director of Learning and Teaching for your School will adjudicate and award a mark. Remember, this could be lower than your original mark.

Worried About Your Studies?

There are many reasons why your ability to study to your maximum potential might not be possible right now. If the above appeals process is not likely to help your situation, you can always apply under extenuating circumstances.

Extenuating Circumstances

If your ability to study, complete coursework or exam performance is negatively affected by external factors outside your control this is known as an “extenuating circumstance”.

As a UEA student if your performance is, or is likely to be, affected by extenuating circumstances you have the right to ask for those to be taken into account when your work is being assessed. It is essential to let the University know as soon as you can about any issues so that they can be taken into account when decisions are made about matters such as time extensions, academic results or progression.

ECs must be reported online via E:vision by students on undergraduate and taught postgraduate programmes. UEA guidance for using the reporting system is available here.

Your EC report is more likely to be accepted if you:

  • give enough detail about the circumstances and how they have had an effect on your study
  • provide appropriate supporting evidence (unless you are using one of your self-certificate extensions)
  • make sure they fit within the EC guidelines followed by the UEA. You can see these here.

You can ask for two extensions of 7 calendar days in each academic year without providing supporting evidence, but you still need to give a valid reason for needing extra time.

The boxes where you complete details of the circumstances and the impact on you have a 200 character limit. This is unlikely to be enough space for you to explain your ECs in enough detail. In that case, type in "Please see email" and include a full explanation in an email to the Hub

  • If you are asking for more than one thing (for example - a time extension and consideration of your circumstances by the end of year board), you must submit separate reports for each.
  • If you have a problem with an assessment (for example missing an exam because of illness, or are late submitting work) you must make an EC report within 2 working days of the exam or submission date.
  • If you are requesting a third extension or an extension of more than 3 days or using the form for anything other than an extension, you will have to submit evidence by email to the Hub. Make sure you list your evidence on the form and email it to the Hub within 5 days.
  • If you are unsure about how much detail you need to give or what evidence you need to provide, come and see us. You can also download our info guide on the process here. You may also find our advice guide on providing supporting evidence useful.

You can check deadlines for submitting ECs for your course using the tool on this page.

ECs relating to exams and assessment events should be reported within two working days of the exam /hand-in date wherever possible and if that is not possible you must say why there has been a delay.

Our advice team have a wealth of knowledge and experience in dealing with extenuating circumstances. We offer appointments by phone, face to face, Microsoft Teams or by email.

In your appointment, your advice worker will discuss with you all of the options open to you and provide you with their advice on what course of actions you should take. Whether in the meeting or later your advice worker can help you make contact with the University and others if more information is needed, support you in completing your extenuating circumstances form, find the right language to express your situation and be a point of contact should you have any questions or issues.

During the summer term, we run workshops to help with reporting ECs in the run-up to the exam period. Experienced advisers explain everything you need to do and how to put your evidence together, plus answer any questions you have.

Don't drop out, drop in!

Struggling? We have trained, experienced and independent advice workers available for you to talk to about any aspect of your life at UEA; welfare issues, UEA disciplinary issues, fitness to practise, school/welfare engagement, results, accommodation, issues with your course, issues with campus facilities, off-campus housing, and more - if we don't know the answer we will signpost you to the right place.

Click on the link below to book on a drop-in session*.

*Once you have booked, you will receive an email with a link to a Zoom meeting. 5 minutes before your allotted time, follow the link and you'll be taken to a waiting room. From there an advice worker will bring you through to your session - if you miss your allotted time we may not be able to see you if others are waiting.