At the uea(su), our role is to support you and safeguard your rights as a student. Understanding what to expect from the University, your protections in various scenarios, and how we can assist when things don't go as planned is essential. This page details your rights as outlined by the University's Student Protection Plan, the Quality and Standards Conditions of Registration, and the general rights of citizens in the UK.
Your education is our priority
Your education should be a top priority, and you are entitled to expect the University to actively protect your academic progress. The University pledges to reduce risks that may interrupt your studies and to provide support should problems occur. Beyond the university context, you also possess significant rights as a citizen. We at the Student Union are dedicated to ensuring you're informed of all your rights and equipped to advocate for yourself when necessary.
Student rights
Protecting Your Education
There are several potential risks that could impact your studies. Here’s what you need to know about these risks and how you’re protected:
University and Campus Closure: While the risk of the entire University or campus closing is very low due to strong financial management, you have the right to expect that if a building becomes unavailable, the University will ensure your education continues elsewhere.
Course or Subject Area Closure: If the University decides to close a course or subject area, they must allow you to finish your studies. This means you have the right to be taught through to completion or be offered alternative options, like transferring to another course.
Loss of Professional Body Accreditation: If your course requires accreditation by a professional body, the University must maintain this accreditation throughout your studies. Should this change, you have the right to be informed and to explore options that ensure your qualifications are protected.
Course Changes: The University may need to make changes to courses, but they must consult you and keep you informed.
Module Choice: The University must offer the modules they advertise, but if changes occur, you should be notified in advance. If the changes affect your ability to choose the modules you need or want, you have the right to be consulted.
Loss of Specialist Staff: If a key staff member leaves, the University must find alternatives to ensure your education continues without disruption. If you feel this isn’t happening, we can help you hold the University accountable.
Placements: If you’re on a course that requires placements, the University must make every effort to secure one for you. If your placement falls through, they must find an alternative.
Loss of Student Sponsor Licence: For international students, the University is required to maintain its Student sponsor licence, which is necessary for visa sponsorship. If the licence is at risk, the University must support you in securing alternative options or transitioning to a new institution.
Matters Outside the University’s Control: While some events, like natural disasters or pandemics, are beyond anyone’s control, the University must do its best to mitigate the impact on your studies.
Quality and Standards: Your Entitlement to a High-Quality Education
You have the right to expect a high-quality academic experience that meets the standards set by the sector. The University is required to uphold these standards, and we’re here to help you ensure they do. Here’s what this means for you:
High-Quality Academic Experience: Every course must be up-to-date, educationally challenging, and effectively delivered. If you feel that your course isn’t meeting these expectations, come to us.
Access to Resources and Support: You have the right to access the resources and support you need to succeed. This includes properly qualified staff and the necessary physical and digital learning resources.
Engagement in Course Development: You have the right to provide feedback on your academic experience and to be involved in the development of your course.
Fair Assessment and Awards: Your assessments must be valid, reliable, and designed to reflect your knowledge and skills accurately.
Refund and Compensation Policy
In the rare event that something goes wrong and your studies are disrupted, you have the right to a fair resolution. The University’s Refund and Compensation Policy outlines what you can expect in terms of compensation or transfers to other courses or institutions. If you find yourself in this situation, the Student Union will support you in ensuring you get what you’re entitled to. For more information, please visit the University’s Refund and Compensation Policy page.
Citizen Rights
Your rights extend beyond the classroom and into your everyday life. Whether you are interacting with the police, navigating public spaces, or dealing with legal matters, it’s important to know your rights. Here’s what you need to be aware of:
Interactions with the Police: If you are approached by the police, you have the right to know why and to see a free solicitor. All police officers must carry a warrant card to identify themselves, and if asked, they must show it to you. It is not illegal to record your interactions with the police. If you are arrested, you cannot be held for more than 24 hours without being charged, except in extreme cases.
Entering Your Home: The police can only enter your home with a warrant signed by a judge. Always ask if they have a warrant before allowing entry. Your landlord cannot give permission for the police to enter your residence unless they live with you. You have the right to film the police while they search your home, but you must not obstruct them.
Drugs: Ignorance of the law is no defence. Even if a substance is legal in your home country, it may not be in the UK. Be aware of the laws regarding drugs, and if you have concerns, search for “Talk to Frank” online for free, anonymous advice.
Bribes: Offering a bribe to a police officer can get you into serious trouble. Unlike in some countries, bribery is not tolerated in the UK, and you could face up to 10 years in prison and an unlimited fine if caught.
Drinking in Public: While it is not illegal to drink alcohol in public, being drunk and disorderly is a criminal offence. Some areas are designated as “Alcohol-Free Zones,” where drinking is prohibited and could result in a fine. Be mindful of your surroundings and always remain polite to others.
How to raise your concerns
If you have concerns about your education, your rights, or any other issue, you don’t have to face them alone. There are several ways you can raise your concerns and get the support you need:
Contact Your School or Faculty Convenors: Your convenors can raise issues on your behalf through Student Experience Panels (SEPs). They act as your representatives and can help ensure your concerns are heard by the right people.
Reach Out to an Officer: Our officers are here to advocate for your academic and non-academic rights and can provide guidance and signposting on the best support to address your concerns at a higher level.
Speak to the UEA(SU) Advice Service: If you’re unsure about your individual options or need confidential advice, the UEA(SU) Advice Service is here to help. They can provide personalised support and guide you through the process of resolving your issues.
We’re here for you
The Student Union is your advocate. Whether it’s protecting your academic rights or helping you navigate interactions with the police or other authorities, we are here to support you. If you ever feel that your rights as a student or citizen are being compromised, come to us. We are here to guide you through any challenges and ensure that the University and society respect your rights.